Are you seeking the best ERP in Kenya? ERP, or Enterprise Resource Planning, integrates primary business functions like accounting, payroll, inventory, project, human resources, and customer management. ERP systems streamline operations, automate tasks, and offer a consolidated view of business performance. They continually evolve to meet changing needs and expectations of businesses and customers.

Cloud Deployment

One prominent ERP trend is the shift to the cloud. Cloud deployment allows third-party provider access to the software via the Internet, reducing upfront and operational costs.

It offers higher flexibility and scalability, enabling easy modifications and leveraging cloud technology. Additionally, it provides better security, reliability, and faster access to innovations and updates from the cloud provider without compatibility or downtime concerns.

Artificial Intelligence and Machine Learning

Integration of AI and ML capabilities is another major ERP trend. This enables machines to learn from data and perform tasks requiring human intelligence. AI and ML applications in ERP systems include data analysis and insights, aiding in forecasting demand, optimizing inventory, detecting fraud, and identifying customer preferences.

They also facilitate process automation and optimization, automating tasks like invoice processing, order fulfillment, quality control, and customer service. Moreover, AI and ML enhance decision-making and forecasting by utilizing historical data, current trends, and future scenarios, assisting in budget planning, resource allocation, risk management, and goal setting.

Mobility

Mobility is a significant ERP trend reflecting changes in work environments and customer behavior. Accessing ERP systems from devices like smartphones, tablets, or laptops offers several advantages:

• Improved productivity and efficiency: Perform tasks anytime and anywhere, accessing real-time information and collaborating remotely with colleagues.
• Enhanced customer experience: Respond to customer inquiries quickly, resolve issues effectively, and provide personalized solutions. Engage with customers using mobile apps for notifications, offers, and feedback requests.
• Increased competitiveness: Stay ahead of market changes, customer demands, and competitor actions. Utilize mobile technologies to create new products, services, or business models.

ERP App Stores

ERP app stores are an emerging trend that allows the customization of ERP systems with additional features and functionalities. These online platforms offer various benefits:

• Greater choice and flexibility: Select from various apps that suit specific needs and preferences. Easily add or remove apps as needed.
• Faster implementation and integration: Avoid the time and cost spent developing or integrating custom solutions. Download and install ready-to-use apps compatible with your ERP system.
• Better performance and quality: Benefit from the expertise and experience of app developers, ensuring optimal performance and quality through thorough testing.

Customer Experience

Customer experience is a crucial ERP trend focused on delivering customer value and satisfaction. It shapes their perceptions and emotions during interactions with the business, impacting loyalty, advocacy, and retention. ERP systems improve customer experience through the following methods:

• CRM integration: Integrate ERP and CRM systems for a holistic view of customer data, aiding customer segmentation, targeted marketing, and personalized offers.
• Omnichannel support: With ERP system integration, offer consistent service across channels (phone, email, chat, social media, web) and provide faster responses, effective issue resolution, and personalized solutions.
• Self-service options: Empower customers with self-service platforms integrated with ERP systems for convenient access to account details, order status, payment options, and FAQs, reducing operational costs while boosting customer satisfaction and loyalty.

Conclusion

ERP systems manage business functions and performance and transform business models and strategies. Stay updated with ERP trends to leverage technology’s power for improved efficiency, visibility, agility, collaboration, and customer satisfaction. Contact Michigua Systems for a reliable and reputable ERP in Kenya, catering to businesses of all sizes and industries.